Frequently asked questions
Quick answers for restaurant owners, guests, and delivery partners.
- Do guests need to download an app?
- No. Guests scan a QR code or open a link in their phone browser. Ordering, payment, and tracking all work without installing anything.
- Which languages are supported?
- Menus and the guest interface are available in English, French, and Arabic — including right-to-left layout for Arabic.
- What payment methods can restaurants accept?
- Restaurants can accept cash, card, mobile, and online payments. Professional plans include online checkout with local gateways such as CMI and Payzone.
- Can I run delivery without hiring full-time drivers?
- Yes. Enable delivery in settings, then link verified QR2EAT drivers from the platform marketplace — permanently or for specific periods.
- How does the free trial work?
- Restaurant owners sign up and get 14 days on the Starter plan with no credit card required. After approval, you can build your menu and start taking orders immediately.
- How do guests find their order without logging in?
- Every order receives an order number and a short tracking ID. Guests use Find my order to recover and track any order from any device.
- Is WhatsApp supported?
- Yes. Restaurants on Professional plans can send order status updates and phone verification via WhatsApp. WhatsApp ordering is also available for takeaway flows.
- How do drivers join the platform?
- Drivers register at qr2eat.com/delivery, upload ID and vehicle documents, and await platform approval. Once verified, they can go online and accept deliveries.